The administrative staff directs the implementation of the strategic plan and vision of the organization. The staff also manages the financial affairs to ensure the organization’s ongoing viability, including budgeting, accounts receivable, and financial reporting.


Anne Marie Matteo CAE, RCE
President / CEO

Cathy DiMarco


Member Services


The member services staff oversees the membership processing, communications, and marketing for the organization. Additionally, the department also administers the electronic lockbox system, directly supports the Young Professionals Network and Association Liaison volunteers, and manages advertising and sponsorships.

Kristin Tornetta
Director of Member Engagement

Tina Lavelle
Member Services Specialist


Professional Development


The professional development staff manages the grievance, professional standards, and dispute resolution programs for the organization. They also develop and manage professional development, including the curriculum for accredited education courses and seminars, instructors, and credits (license renewal, designation, broker).


Paula Tansey RCE, ePro
Director of Professional Development

Gail Parke
Director of Student Services

Tracy Moore
Program Administrator