The administrative staff directs the implementation of the strategic plan and vision of the organization. The staff also manages the financial affairs to ensure the organization’s ongoing viability, including budgeting, accounts receivable, and financial reporting.
Anne Marie Matteo, CAE, RCE
Chief Executive Officer and School Director
The member services staff oversees the membership processing, communications, and marketing for the organization. Additionally, the department also administers the electronic lockbox system, directly supports the Young Professionals Network and Association Liaison volunteers, and manages advertising and sponsorships.
Director, Marketing & Member Relations
Member Relations Specialist
Director of Member Engagement
Professional Conduct and Development
The professional conduct and development staff manages the grievance, professional standards, and dispute resolution programs for the organization. They also develop and manage professional development, including the curriculum for accredited education courses and seminars, instructors, and credits (license renewal, designation, broker).
Paula Tansey, RCE, ePro
Director, Professional Conduct & Development
Director of Student Services
The information services staff provides in-house technical support to meet the highest levels of efficiency and productivity. They also serve as a resource for members’ technical needs.
Information Technology Specialist