The administrative staff directs the implementation of the strategic plan and vision of the organization. The staff also manages the financial affairs to ensure the organization’s ongoing viability, including budgeting, accounts receivable, and financial reporting.

Anne Marie Matteo, CAE, RCE
Chief Executive Officer and School Director

Cathy DiMarco

Member Services

The member services staff oversees the membership processing, communications, and marketing for the organization. Additionally, the department also administers the electronic lockbox system, directly supports the Young Professionals Network and Association Liaison volunteers, and manages advertising and sponsorships.

Steven Farace
Director, Marketing & Member Relations

Danielle Esbenshade
Communications Director

Tina Lavelle
Member Relations Specialist

Kristin Tornetta
Director of Member Engagement

Professional Conduct and Development

The professional conduct and development staff manages the grievance, professional standards, and dispute resolution programs for the organization. They also develop and manage professional development, including the curriculum for accredited education courses and seminars, instructors, and credits (license renewal, designation, broker).

Paula Tansey, RCE, ePro
Director, Professional Conduct & Development

Gail Parke
Director of Student Services

Tracy Moore
DRS Administrator

Information Services

The information services staff provides in-house technical support to meet the highest levels of efficiency and productivity. They also serve as a resource for members’ technical needs.

John Barbone
Information Technology Specialist