The electronic lockbox system is the safest, secure, and accountable way of providing entry into listings. Tri-County Suburban REALTORS® makes available to members the option of leasing Supra Keypads (eKey) and purchasing Electronic Lockboxes (iBox) for use on listings.
Members interested in using the electronic keypad and lockbox system are required to visit the Suburban West office in-person to obtain their key (eKey service) and electronic lockbox (iBox).
NOTE: Members are not required to use electronic keypads or lockboxes in their business, but for security purposes, members should never borrow or lend their keypads or lockboxes to others.
Supra eKey gives agents, accurate, timely access, and management for leads, listing, and property access. The Supra eKey is compatible with Android and iPhone. Click here for a complete list of phones and devices.
- One-time Activation Fee – $50.00
- Basic Service* – $15.43 a month OR Professional Service* – $25.65 a month (this monthly charge is automatically debited from your account on the 21st of the month by Supra and cannot be paid annually)
Electronic iBox BT LE Lockboxes
The Supra Electronic iBox BT LE is the device that is placed on properties in order to secure access to the keypad of the house. Lockboxes can only be accessed through the use of a Supra eKey. Please note that only REALTORS® who have leased the Supra eKEY through Tri-County Suburban are eligible to purchase lockboxes:
- One-time Purchase -$116.60 (includes tax)
Support and Resources
Require support outside of Tri-County Suburban REALTORS® operating hours? Please contact Supra technical and billing support directly at 877-699-6787. Support is available 8 am to 10 pm daily, seven days a week. The following resources can also provide assistance:
- GUIDE – Supra iBox BT LE User Guide
- GUIDE – Open an iBox BT LE with your eKey Device
- VIDEO – Open an iBox BT LE – iPhone 4S, 5, 5S, 6 or 6S (including Plus models)
- VIDEO – Open an iBox BT LE – Android
- VIDEO – Release Shackle on an iBox BT LE – iPhone 4S, 5, 5S, 6 or 6S (including Plus models)
- VIDEO – Release Shackle on an iBox BT LE – Android