The Association makes available to its members the option of subscribing to the Supra® eKey service and purchasing electronic lockboxes (iBoxes) for use on listings. The Association strongly believes that this system is the most secure way of granting members entry into properties. Now more cost-effective and convenient to use, only REALTORS® and Affiliate members are permitted to utilize the Supra® eKey service and iBoxes.
Members interested in using the Supra® eKey service and iBoxes are required to call or make a virtual appointment to obtain their key (eKey service) or electronic lockbox (iBox).
NOTE: Members are not required to use the Supra® eKey or lockboxes in their business. Please note sharing of the Supra® eKey is prohibited as noted in the Supra® eKey agreement.
NOTE to REALTORS®: In order to utilize the Supra® eKey service and iBoxes, you must have an active Pennsylvania real estate license.
eKey
Supra® eKey gives agents accurate, timely access, and management for leads, listing, and property access. The Supra® eKey is compatible with Android and iPhone.
The newest version of the Supra® eKey app requires an Apple® iOS 12 or greater or an Android™ OS 8 or greater.
*COST:
- One-time Activation Fee – $50.00
- Basic Service – $12.92 a month (tax included)
OR - Professional Service – $21.57 a month
- Supra® will make an automatic debit withdrawal on the 21st of each month.
* Activation fee + a prorated monthly fee are charged upon initiating the eKey service.
* Cost above reflects rates beginning March 2025.
TO SET UP SUPRA® eKEY:
Click Here to Make a Virtual eKEY Appointment
View Instruction Video on how to “Obtain Key”
Electronic iBox BT LE Lockboxes
The Supra® Electronic iBox BT LE is the device that is placed on properties in order to secure access to the keypad of the house. Lockboxes can only be accessed through the use of a Supra® eKey. Please note that only REALTORS® who have subscribed to the Supra® eKEY through Tri-County Suburban are eligible to purchase lockboxes:
COST:
- One-time Purchase -$116.60 (includes tax)
TO PURCHASE A SUPRA® iBox:
Supra iBoxes are available for purchase in-house at the Association. Please contact Tina Lavelle at tlavelle@tcsr.realtor, or call 610-560-4800.
Contact Supra®
Via Phone:
To contact Supra® directly, please call 800-545-9601.
For account or technical support, & assistance with scheduling or confirming a Supra® showing appointment, please call 877-699-6787.
Support is available 8 am to 10 pm daily, seven days a week.
Via Email:
Technical Support: SupraSupport@honeywell.com
Billing Inquiries: SupraBillingInquiries@honeywell.com
Training: SupraUserTraining@honeywell.com
Questions
For questions about all things Supra-related, please call 610-560-4800, or email:
Member Services Specialist Tina Lavelle, tlavelle@tcsr.realtor
Member Support Technician Jeri O’Hara, johara@tcsr.realtor
Supra® Training Videos
- eKEY – Locating eKEY Serial Number *NEW*
- eKEY – Programming Lockboxes
- eKEY – Authorize eKEY App
- eKEY – Assign a Listing to a Keybox
- eKEY – Showing Notifications (enable and view)
- eKEY – Showing Notifications (location services)
- eKEY – Changing Shackle Code
- eKEY – No Cell Service
- eKEY – Agent Alert
- eKEY – Edit Keybox Data
- eKEY – Obtain Key & Open Shackle
- eKEY – Keyboxes 101
- eKEY – Payment Management (keyholders pay Supra)
- eKEY – Call-Before-Showing (CBS) Codes
- eKEY – One-Day PIN Code (members eKEY)Supra System – New Member Orientation
- Opening a Key Container with the Supra eKEY App
- Using the Apple Watch with the Supra eKEY App
- Create Real-Time Showing Notes
- Supra Home Tour – Agent Information
- Supra Home Tour – Buyer Information